is the best way to contact you?
The best way to contact us and the quickest way to get
response is via email. If you need our phone number you can
email us for it.
have a printed catalog you can mail me?
No, we do not have printed catalog that we mail, our
website is our catalog and everything we sell is on-line.
Do you have a
retail store or showroom where I can come and browse in
No we do not have a retail location we are an on-line
shopping cart automatically charge my credit card when I
submit the order?
No the shopping cart collects your payment information
and we charge your credit when your order is shipped out, or
we will send you a Paypal invoice once we know the shipping
amount for your order.
What types of
payment do you accept?
We accept all credit cards and debit cards that can be used
as a credit card, paypal and money orders only. We do not
accept personal or business checks, they will be marked void
What are your
shipping costs, why don't they show up in the shopping cart?
We add the actual shipping costs to your order,
we do not add any handling or extra fees. We cannot program
the shopping cart to figure the actual shipping since that
is based on the weight of the box and the ship to zip code.
Shopping carts that estimate shipping will usually charge
you more then the actual cost, which we don't want to do. You
can always email us for a shipping quote before placing an
order, please include the items you are interested in and
your zip code.
Do you offer or add
insurance to the order?
We do not automatically add
insurance to orders, if you would like your order insured
you MUST request it in the comments section when checking
out or by sending us an email once the order is placed.
Although we haven't had any problems with lost packages or
damaged items orders that are not insured are shipped at the
customers risk and we are not responsible for lost or
damaged orders/items. All US orders are automatically
shipped with a delivery confirmation.
I chose to pay
with paypal why didn't I get re-directed to the paypal site
to complete the payment?
You are not automatically directed to Paypal to
make payment because the shopping cart does not
automatically figure shipping and therefore your order is
not complete including the shipping cost. We will send you a
Paypal invoice once we know the shipping and have your order
total. This can take a day or two depending on the size of
I placed an order
and chose to pay with Paypal and later I got an email saying
my order was cancelled, why?
Payment needs to reach us within 48 hours after
receiving the Paypal invoice. If payment is not received
within that time frame the order is cancelled. Most times
the problem is the email address used when placing the order
is not the email address the customer uses for their Paypal
account so they do not receive the invoice.
How will my order
Our standard shipping method of shipping is through the
US Postal Service, heavy orders may be sent via UPS if that
method is cheaper.
I live outside
the USA do you ship internationally?
Yes we ship internationally using the US Postal Service.
How long will it
take for me to get my order?
If the items ordered are in
stock it usually takes us 1-2 days to get them invoiced and
shipped. Most of our items are handmade so if we have to
make any items in the order it can take us 2-4 weeks to
get the order done and ready to ship. We will email you with
a time frame estimate if we have to make any items. We will
ship the entire order once everything is done, unless you
notify us differently. We
usually ship using priority and 1st class mail. You can go
to the US Postal Service site at
www.usps.com to view their
estimated shipping times for those services.
Where are you
We are located in Michigan
I want to
purchase your items for resale do you sell wholesale?
Yes, many but not all of our items are available at a
reduced price for resale. You can click on the wholesale
info button at the left for our terms and conditions. Our
min order amount for wholesale is $75.
I need to return
an item I purchased, what is your policy on returns?
We accept returns on non-clearance items and there is a 20%
restocking fee, clearance items cannot be returned. You need
to email us for authorization BEFORE returning anything. You
will need to email us with your order number, the item to be
returned and the reason. We will respond with return
instructions. Items sent back without prior authorization
will not be refunded. All items returned must be in the
original condition it was shipped in or the refund will be
Can I use your
patterns to make up items to sell?
Yes, you can use our patterns to make items to sell at craft
fairs, on websites and on ebay. Selling copies of our
patterns and/or saying the pattern is yours is prohibited.
We do not allow mass production (meaning a large wholesale
company making items for resale in mass quantities). You can
enlarge or reduce patterns to fit your personal needs but
again selling and/or saying the enlarged or reduced pattern
is yours is prohibited.
I need a large
quantity of fabric can you accommodate that?
We usually have 1 bolt of each fabric in stock at a
time, the yardage on new bolts vary from 10 to 20 yards. We
can and are happy to order large quantities of fabric if it
has not been discontinued. If the supplier has it in stock
we usually get it in 1-2 weeks. Please email us with the
item number and the number of yards needed for help with
some fabric a few months ago and need more but I don't see
it on your website anymore, do you still have it?
If it is no longer on our website it is sold out and we
cannot get anymore of it. Unfortunately fabrics are
discontinued by the suppliers on a regular basis, especially
with suppliers like Moda who are constantly introducing new
Do you offer
samples of the fabrics you sell?
Yes, we sell a sample cut which is located in
the arrow down box under each fabrics description.
What do you do
with the information you collect from me when I place an
Your personal information including your email address
is only used to process your order and to communicate with
you regarding your order. Once we have your order it is
deleted off our secure server. We do not sell or give your
email address to anyone.
Comments or Questions?
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