This website is for wholesale business only,
pricing and related information is available to qualified
buyers. We require that you have a valid sales tax or resale
ID number issued by your State and in your name or your
If you feel you qualify for wholesale and are interested in
purchasing our products you can sign up by clicking the
request access button below.
If you live in the USA you are required to submit a valid
sale tax number or re-sale ID number issued by your State,
if you do not you WILL NOT be given access to the wholesale
area. International business ONLY do not need to supply that
We will contact you by e-mail when your request has been
approved and your password has been setup. Below is our
wholesale policy. Please read it carefully.
*WHEN YOU LOG INTO OUR WHOLESALE SITE YOU ARE AGREEING TO
OUR WHOLESALE TERMS & POLICIES LISTED BELOW*
We suggest you read it
carefully to avoid any confusion or problems if you decide
to place an order. Please email us if you have any questions
regarding wholesale purchases BEFORE you place an order with
*OUR WHOLESALE TERMS &
This is Hugs & Stitches wholesale site, all
wholesale orders must be placed on this site to receive wholesale pricing. All
payments will be processed under Hugs & Stitches. If for some reason you cannot
access this wholesale site you should email or fax your wholesale order to us to
insure that you will receive wholesale prices.
If the items ordered are in stock it usually takes us 1-2 days to
get them invoiced and shipped. Most of our items are handmade so if we have to
make any items in the order it can take us a week or two to get the order done
and ready to ship. We will email you with a time frame estimate if we have to
make any items. We will ship the entire order once everything is done, unless
you notify us differently. We
usually ship using priority and 1st class mail.
So please order early.
We require all orders be prepaid with a credit card or Paypal. We do not offer
any kind of net terms or accept personal or business checks or COD. We no longer
allow wholesale customers to mail in money orders due to past problems with not
receiving the payment. Any personal or business checks received in the mail will not
be honored. They will be marked void and returned to you. International orders
must be paid with a credit card or Paypal. If you place an on-line order and
choose not to submit credit card information for payment (fax checkout option),
its your responsibility to get your payment info to us via email or fax. We will
not call or contact you for it. We only hold items for 48 hours if payment is
not received in 48 hours the order will cancel.
This shopping cart does NOT charge your card when you check out, we do that here
in our office once we have your order invoiced and ready to ship
We will try to confirm all online orders within 24 hours. We will also email you
with your order total when your order has shipped. However frequently during the
busy season we may get behind so feel free to email us anytime if you haven't
gotten any response and want an update.
All prices in this area of the site are wholesale and are in US Dollars, sorry
not all items listed in our retail area are available for wholesale purchase.
Our minimum order for wholesale is $75.00, fax orders placed under $75.00 will
be charged a $15.00 processing fee and/or can be cancelled at our discretion. We
reserve the right and will at our discretion pre-authorize the credit card of
any large order placed, for the order total plus an additional amount to cover
shipping to insure the card it valid before we take time to pack it. This means
we will place a hold on your credit card funds for the order total plus an
additional amount to cover the shipping costs. We will charge your card for the
actual amount once the order is packed and ready to ship, once we charge the
card for the actual amount the hold will be released.
No shipping costs will show up in the shopping cart. Shipping costs are
calculated after your order has been packed and weighed and are added to your
order sub total when invoiced.
Any order discrepancies found must be reported to us immediately in order to
receive an adjustment or replacement. We cannot accept returns or issue refunds
on patterns, clearance items, sale items or shipping charges. All returns must
be approved by us first BEFORE you send anything back and you must contact us
via phone or email within 3 days of receiving the items to obtain approval to
send them back. We must receive the items being returned within 10 days of
approval, NO EXCEPTIONS. We need to know the items you are returning and reason
for the return. We are not obligated to refund or replacement any returned items
that we have not been pre-approved by us.
We ship using the US postal service with a delivery confirmation and shipping
costs are calculated after your order has been packed and weighed and are added
to your order sub total when invoiced.
**No shipping costs will show up in the shopping cart**
Insurance is recommended for your safety, but we do not add it unless you
request it, we are not responsible for lost or damaged items if you did not ask
for insurance. You can request insurance in the comments section when you check
out. Orders shipped uninsured are at the customers risk. We cannot replace or
refund any orders lost or damaged that have not been insured. If an order is
received damaged you will need notify us immediately. You are required to save
the box and packing material for 14 days just in case the US Postal Service or
UPS wants to inspect the damage before paying the claim. This may involve you
taking the package and contents to your nearest post office or UPS outlet for
Items ordered that are out of stock will are not placed on backorder and you
will have to re-order the items at a later date when they are again available.
Undamaged merchandise returned must be in the same condition as when it was sent
and will incur a 20% restocking fee. All shipping charges are your expense and
will not refunded. Orders that are refused and returned to us will also incur a
20% restocking fee.
We allow our products to be purchased for resale at craft shows, internet
websites and ebay. However we do not allow anyone the use of our graphics or
products images. You will have to take your own product pictures if you need
them for re-selling the items. All of our product images and graphics belong to
us and are copyrighted with the Library of Congress copyright office. All our
graphics and product images have been digitally watermarked and can be traced if
used. So please don't.
The best and quickest way to get a hold of us is via email,
you will get a response MUCH faster by email then by leaving
a phone message.
Comments or Questions?
All images, content and web design including all html on this site are owned exclusively by and are the property of
Primitive Decor Wholesale™ / Hugs and Stitches™ and have been copyrighted © 2002
- 2010 and registered with the The Library of Congress US Copyright Office ~ Hugs and Stitches™.
All of our images and graphics have been digitally watermarked for our protection and will be found if used.
Downloading any content, images, graphics or html codes from this site
Anyone doing so will be subject to legal actions